Online Reputation Management
in Brighton

Brighton's reputation landscape is uniquely dynamic. The city's hospitality and restaurant scene stretching from the Lanes to Kemptown and Hove Lagoon

runs on a steady stream of Google and Tripadvisor reviews that directly drive booking decisions for a visitor economy attracting over 11 million people annually.

Silicon Beach's growing tech workforce scrutinises Glassdoor before accepting job offers, while Treatwell and Google reviews shape the wellness and beauty sector.

The Argus newspaper carries strong enough digital authority that a single negative local story can anchor branded search results for months without active SERP management.

Town Media Labs builds a Brighton-specific ORM programme combining review-velocity campaigns on Google, Tripadvisor, and Treatwell with a digital-PR content strategy designed to displace negative results in Brighton's local media landscape.

For tech clients, we build employer-review programmes that improve Glassdoor and LinkedIn presence authentically.

Our crisis team commits to a 2-hour response SLA for any brand-threatening escalation, 7 days a week.

Tech, multi-venue, and employer-brand clients are scoped during a discovery call.

Brighton is a city where people share opinions freely and often, so reputation is built in public.

Hospitality and nightlife venues on the seafront, independent retailers in the North Laine, healthcare providers and technology firms are all reviewed on Google, Tripadvisor and specialist sites, and local social media groups add to the conversation.

We audit what is said and what appears when your name is searched, set up a considerate approach to asking for feedback, and agree how and when to respond to criticism.

We encourage open, human replies rather than defensive ones, and we explain honestly what can be changed on each platform.

How reputation work runs for a Brighton business: we begin with an audit of your reviews, search results and profiles, agree the tone of voice for replies, and set up a simple routine for asking customers for feedback after a sale or visit.

Responses are drafted for your approval or published within an agreed window, depending on what you prefer.

Each month we report on new reviews, search result changes and any issues that need attention, and we are plain about what a platform will and will not remove, so you can plan with realistic expectations in Brighton.